Shipping policy
Shipping Policy
Order processing
Orders are normally prepared within 2-5 business days. Processing may take longer during high-volume periods, supplier delays, or payment review.
Fulfillment model
Your True Confidence works with trusted fulfillment partners and fulfillment centers. Products may be prepared by overseas fulfillment facilities, including facilities in China. Items from one order may ship from different facilities and arrive in separate packages. Each parcel receives separate tracking when available.
Shipping rates and estimates
Available carriers, shipping prices, and estimated delivery windows are calculated for your destination at checkout. We do not charge a universal fixed shipping fee or guarantee a storewide free-shipping threshold.
Delivery windows are carrier estimates, not guaranteed arrival dates. Customs processing, weather, carrier capacity, address problems, and other events outside our control may affect delivery.
Tracking
Tracking information is emailed when a parcel ships. International tracking can take 3-7 business days to show its first scan and may pause during customs clearance or transfer to a local carrier.
Customs and import charges
International customers are responsible for duties, taxes, brokerage, or customs fees charged by their destination country unless checkout states otherwise.
Address accuracy
Customers must provide a complete and accurate delivery address. Contact Customer Support immediately if an address needs correction. We cannot guarantee changes after fulfillment begins, and additional costs caused by an incorrect address may be the customer's responsibility.
Delayed, lost, or delivered parcels
If a parcel is beyond the carrier's latest estimated delivery date, contact Customer Support with your order number. For parcels marked delivered, first check the delivery area, household members, neighbors, and the carrier. We will assist with an eligible carrier inquiry, but carrier investigation outcomes and local laws may affect the resolution.
