Please Note:

Only one coupon code can be applied per order. However, you can combine a coupon code, YTC points, and any available wallet balance in a single transaction.

Billing Address Update Notice:

You can edit the billing address on the checkout page before completing your payment. Once the payment information is submitted, the billing address cannot be changed.

Please note: The billing address does not affect shipping.

If you’ve already completed your purchase and need to update the billing address, we recommend canceling the current order and placing a new one.

How to Order from Your True Confidence

Step 1: Create a free YTC account by registering on our website.

Step 2: Select your desired size, color, and click “Add to Cart.”

Step 3: Go to “View Cart” and proceed to checkout. You can pay using Debit/Credit Card, PayPal, Google Pay, Apple Pay, and more.

International Orders – Customs & Import Fees

Orders shipped internationally may be subject to import taxes, customs duties, and other fees imposed by the destination country. For more details, please contact your local customs office.

If you are charged any fees upon delivery, please keep all related documents. We may be able to offer partial compensation depending on the circumstances.

Order Confirmation & Tracking

A confirmation email will be sent within 24 hours after your payment is completed. If you don’t see it in your inbox, please check your Spam or Junk folder. 🙂

You can also track your order by clicking on “My Orders” in your account. Once your order ships, we’ll update the tracking information there.

Modifying Shipping Address

1. For unshipped orders, you can update your shipping address by clicking “Edit” under My Orders.

2. For shipped orders, the shipping address cannot be changed.

Changing Item Sizes

1. For unpaid orders, please cancel the order under My Orders and place a new one with the correct size.

2. For paid but unshipped orders, contact our Customer Service to request a size change.

3. For shipped orders, sizes cannot be modified. We recommend applying for a return or exchange after receiving the item.

Order Processing Time

Orders typically take 1–3 business days to process.

If your order is delayed, it’s usually because one or more items require additional processing time.

If you'd like to receive the other items sooner, you have two options:

• Cancel the delayed item(s) for a refund, allowing the rest of your order to ship immediately.
• Contact Customer Service to request a separate shipment for the available items.

We’re happy to help speed things up where possible!

Order Cancellation

You can cancel your order directly through “My Orders” as long as it hasn’t been shipped.

Once an order has been shipped, cancellation is no longer possible. In that case, we recommend waiting for delivery and then initiating a return for a refund.

Can’t Find Your Order?

If your order isn’t showing in your YTC account, here are a few things to check:

– It may have been deleted by mistake. You can restore it from your “Deleted Order History.”

– You might be logged into the wrong account. Try logging in again using a different method, like Facebook or Google.

– Feel free to contact us, and our team will assist you.

Tracking Your Order

You can check your order status anytime under “My Orders.”

We also send SMS notifications and email updates to keep you informed.

Note:

Customers can register using an email address, phone number, Facebook, or Google account.

Please make sure you’re logged into the same account you used to place your order.

If your order was cancelled and refunded, you’ll receive an email notification with the reason. Common reasons include:

– The order was automatically cancelled within 12 hours due to incomplete payment.

– We didn’t receive the required documents for payment verification as requested in a previous email.

– One or more items became unavailable, and we didn’t receive a replacement request from you.

Shipping Information (U.S. Orders)

Free Standard Shipping is available on orders over US$50 (or your desired threshold).

Processing Time: 1–3 business days.

Delivery Time: Estimated 4–20 business days after processing.

⚠️ Note: During peak sale seasons, processing and delivery may take longer due to high order volume. We appreciate your patience and understanding!

Shipping Delay Notice

Due to global events and government-imposed movement restrictions, some orders may experience delivery delays.

Currently, YTC requires 1–3 business days for order processing, with an estimated total delivery time of 12–14 days.

We are working diligently to minimize disruptions and delays. However, due to limited resources and capacity during this time, longer shipping times may occur. We appreciate your patience and understanding.

Tracking International Orders (U.S. Customers)

Since our packages are shipped internationally, tracking updates via U.S. couriers may not appear until the shipment clears U.S. customs and is granted entry into the country.

Once cleared, you will begin to see updates on the U.S. courier’s tracking site.

For the most accurate and timely tracking updates, YTC recommends checking your order status under “My Orders” on our website, where detailed information is updated regularly.

Confirm Delivery & Tracking Information

Clicking “Confirm Delivery” will not impact your shipment or be used to determine whether your package has been delivered.

To view your tracking number and courier details, simply go to “My Orders” and select the order you’d like to track.

How to Track Your Order

YTC offers two easy ways to track your shipment:

– You'll receive an email with your tracking number and a direct tracking link.

– Log into your account, go to “My Orders”, and click the “Track” button next to your order for detailed updates.

Note:

Tracking updates may take 3–5 business days to appear after your order ships, as the next facility needs time to scan and process the package. Please allow time for the courier to update the latest tracking info.

Processing Time

We typically need 1–3 business days to process your order before it is shipped.

Returned to Sender Notice

If your tracking information shows “Returned to Sender”, it’s usually due to an incomplete or incorrect shipping address or the courier not having access to the delivery location.

In this case, please contact our customer service to request a reshipment or refund.

Important: If you’re requesting a reshipment, please make sure to provide your correct and complete delivery address when contacting us.

Why Tracking May Not Be Updating

If you haven’t received any tracking updates since your order shipped, it’s likely because your package was sent from our overseas warehouse. Tracking information typically won't update until the package arrives in the United States.

Once it lands, a local courier will pick it up and scan it—usually during business days—to update the tracking status.

Estimated Delivery Time: 8–15 business days

Note: Tracking may take additional time to update as your package passes through each transit station.

We are actively working with our shipping partners to ensure your order is delivered safely and as quickly as possible.

Partial Shipments

Your order may be shipped in separate packages under the following conditions:

1. Items are stored in different warehouses.

2. Clearance or sale items require additional preparation time.


3. There are weight limits imposed by customs or the courier.

You will receive an email notification each time a package from your order is shipped.

Didn’t Receive Our Email?

1. Please double-check that your email address is spelled and formatted correctly.

2. Check your Spam or Junk folder for any messages from Your True Confidence.

3. You can also visit “My Orders” in your account to view the latest updates on your order.

Package Not Received?

Please follow these steps:

1. Check your mailbox and surrounding areas.

2. Ask your neighbors in case the package was delivered to them by mistake.

3. For more details, contact the courier company directly using your tracking number.

4. Still need help? Feel free to contact a YTC Agent, and we’ll be happy to assist you further.

Delivery Issue Notice

If your package couldn't be delivered, it’s often due to an incomplete or incorrect shipping address, or the courier being unable to access the delivery location.

We recommend contacting the courier directly to arrange a re-delivery of your package.

Delivery Estimate Notice

Before placing an order, we recommend reviewing our Shipping Information page for the most accurate delivery estimates.

Please note that due to recent global events, we cannot guarantee exact delivery dates. While we do our best to meet expected timeframes, unforeseen delays may occur.

We appreciate your understanding and patience.

Order Preparation Time

Please note that it may take a few days to prepare your items before shipment. For more details, we recommend referring to our Shipping Information page.

Tracking Updates for International Orders

For some international shipments, tracking may not update via local couriers until the package has cleared customs and been granted entry into your country.

If your order is still within the estimated delivery timeframe, we kindly ask for your patience.

Once the customs process is complete, tracking updates will resume.

Returns for Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please follow the steps below within 40 days of placing your order:

a) Go to “My Orders” and click the “Return Item” button.

b) Select the item(s) you wish to return, indicate the reason, and submit your request.

📷 You may be asked to provide clear photos showing the damage, defect, or issue.

c) Once we review your application, we will arrange a refund or exchange as appropriate.

Return & Refund Processing Time

Once we receive your returned package, please allow up to 7 business days for us to inspect the items and process your return. This allows us to ensure quality control and identify any areas for improvement.

Refund Timeframes by Method:

Within 24 hours

Within 24 hours

2–7 business days

10–18 business days (processing time may vary depending on your bank)

How to Withdraw from Your Wallet

To withdraw funds from your YTC Wallet, please follow these steps:

1. Log in to your account and go to “My Wallet.”

2. Click the “Withdraw” button.

3. Enter the amount you wish to withdraw.

4. Click “Submit.”

💡 Note: The withdrawal will be processed to the original payment method used for your order(s).

Using Your Wallet Balance

You can use your YTC Wallet balance in two ways:

• Apply it at checkout, or
  
• Withdraw it to your original payment account.
  

How to Use at Checkout:

1. Select your preferred payment method first, then enter your wallet balance to pay for the order.
   
2. If the currency of your wallet is different from the currency of your order, the wallet balance option will not appear at checkout.

We're Sorry for the Inconvenience!

If you received the wrong item, please contact a YTC Agent to request a refund or reshipment.

To help us resolve the issue quickly, please provide the following:

• Your order number
• Clear photos of the incorrect item(s) received

We sincerely apologize for the inconvenience and will work to make it right as soon as possible.

How to Request a Return

Before proceeding, please review our Return Policy. Once ready, contact our Customer Service Team with the following information:

1. Your order number
2. The item name, SKU number, or clear pictures of the item
3. A brief description of the issue along with supporting photos
   

We’ll review your request and provide the nearest return address as soon as possible.

Missing Wallet Balance?

1. First, make sure you're logged into the correct YTC account.
2. If you used your wallet balance for an unpaid order, the balance will remain tied to that order until it's completed or cancelled.
3. To restore your wallet balance, simply cancel the unpaid order. The funds will be refunded to your wallet within 24 hours.
   
   For more details, please check “My Wallet” in your account.
   If you need assistance, feel free to contact a YTC Agent.

Refund Amount Explanation

Refunds are issued based on the actual amount paid for the item(s), after applying any coupons or YTC points.

Please note:

Shipping fees and the shipping guarantee are non-refundable.

If you used a YTC return label, an additional return shipping fee will be deducted from your refund.

If you believe your refund amount is incorrect, please contact a YTC Agent for assistance.

Need a Different Size?

We apologize for any inconvenience caused due to sizing issues. We accept exchange requests for most items within 45 days of the purchase date.

However, due to return and reshipment processing times and the fast-fashion nature of our business we strongly recommend returning the item for a refund and placing a new order with the correct size to ensure availability before it sells out.

How to Return:

Go to “My Orders”, locate your order, and click “Return Item.”

Select the item(s), choose the reason, and submit your request.

Print the return label and securely attach it to the outside of your return package.

Arrange a pickup with your local post office or drop it off at your nearest postal location.

If you need help, feel free to contact a YTC Agent anytime.

Return Policy Overview

Your True Confidence accepts returns on most items within 45 days from the original purchase date.
For full details, please refer to our [Return Policy].

Non-Returnable Items:
The following items cannot be returned or exchanged for hygiene and safety reasons:

Bodysuits

Lingerie

Jewelry

Beauty products

Underwear

Event & party supplies

DIY supplies

Pet supplies

Accessories (except for scarves, bags, and blankets)

How to Return an Item (Free Return Label Included)

We offer one free return label per order. Please follow the steps below to initiate your return:

1. Sign in to your YTC account.

2. Go to “My Orders” and click the “Return Item” button.

3. Select the item(s), provide the reason for return, and submit your request.

4. Print the return label and securely tape it to the outside of your return package.

5. Either schedule a pickup with your local post office or drop it off at the nearest post office.

Once we receive your return, you’ll get an email confirmation, and your refund will be processed promptly.

Refund & Exchange Processing Time

Once we receive your return package, please allow up to 7 business days to process your refund or exchange request.

For updates on your return status, please check the “Returns” section in your YTC account.

Refund Policy Details

We offer a full refund for all eligible items, excluding:

Shipping fees and shipping guarantees

Non-refundable items, including:

Bodysuits, lingerie, jewelry, beauty products, underwear

Event & party supplies, DIY supplies, pet supplies

Accessories (except scarves, bags, and mermaid blankets)

Items marked as non-returnable

Free gifts

Cosmetics with a broken hygienic seal

Please note:
Coupon codes and YTC points are non-refundable as they do not carry monetary value.

For more details, please refer to our full [Return Policy].

Free Returns for U.S. Customers

Yes! We offer Free Returns for customers in the United States.

Returns must be postmarked within 45 days from the original purchase date to qualify.

Use our free return label to send back your item(s) within 45 days, and we’ll cover the cost of your first return shipment.

For additional returns from the same order or returns made after 45 days, a $7.99 fee will be deducted per return package or you may use your own return method at your own cost.

How to Return:

a. Sign in to your YTC account

b. Go to “My Orders” and click the “Return Item” button

c. Select the item(s), indicate the reason for return, and submit

d. Print the return label and securely attach it to your package

e. Schedule a pickup or drop it off at your nearest post office

🔔 Note: Return labels are valid only for returns within the U.S.

Payment Issue Notice

If you received a text message from your bank, it may have been an authorization message, not an actual charge. Please check your bank card’s remaining balance to confirm.

If you believe your first order was double charged, please contact our Customer Service Team and provide the following information so we can investigate:

🔹 For card transactions, please provide:

• Payment amount
  
• Payment currency
  
• Date of the charge
  
• First 6 digits and last 4 digits of your card
  
• A screenshot of the transaction details
• First 6 digits and last 4 digits of your card
• A screenshot of the transactional details
  

🔹For PayPal transactions, please provide your PayPal Transaction ID.

You can also contact PayPal directly to retrieve this ID.

Shipping Fees & Timeframe

Here is the basic Standard Shipping information (final cost may vary based on your exact address):

Delivery Time: 7–20 business days

Cost: US $5 or more

Free Shipping: On orders over the minimum amount.

For full details and regional shipping options, please refer to our [Shipping Info] page.

Accepted Payment Methods

We currently accept the following forms of payment:

Credit/Debit Cards

Gift Cards

PayPal

Google Pay

Apple Pay

Choose the option that works best for you at checkout!

How to Check Your YTC Points Balance

To see how many points you’ve accumulated:

a. Log in to your YTC account

b. Click the dropdown menu under your name in the top right corner

c. Select “My Points” to view your current points balance

Gift Card Cancellation or Modification

If the gift card has not been used, we can:

Cancel the card and issue a refund, or

Update the recipient’s email address

Please contact our Customer Service Team to request a cancellation or modification.

Coupon Expiration Information

YTC coupons have different expiration dates depending on the promotion.

To view the exact expiration date of your coupons, please go to “My Coupons” in your account.

YTC Points Expiration

YTC Points have varying expiration dates, which can range from 7 days to 3 months, depending on the promotion or activity. Some points may have a longer validity period.

To view the exact expiration date of your points, please visit the “My Points” section in your account.

Order Verification Notice

To protect our customers and prevent unauthorized transactions, our system randomly reviews a portion of orders to ensure they were placed by the authorized user of the selected payment method.

If your order was selected, please check your email and reply with the requested documents.

Rest assured, your personal information will not be stored.

For further assistance, please Contact a YTC Agent.

Having Trouble Making a Payment?

If you encounter an error message during checkout, please try the following steps:

Double-check your payment details to ensure everything is correct.

Contact your bank to confirm there are no issues with your account or card.

If the issue persists, please contact our Customer Service Team and provide the following details to help us investigate:

a. Your operating system (e.g., iOS, Android, Windows, macOS)

b. Your browser or whether you're using the YTC app (e.g., Chrome, Safari, Firefox)

c. The payment method used (e.g., Visa, PayPal, Google Pay)

d. A brief description of the issue and the time it occurred

e. Any error messages you received (screenshots are helpful!)

f. Your order number and email address

We’ll do our best to resolve the issue quickly!

Having Trouble Applying a Coupon Code?

If you're unable to type in or apply your coupon code, please check the following:

Ensure you’ve completed all required information before applying the code, including:

Shipping address

Shipping method

Payment method

If all fields are filled and it still doesn’t work:

Double-check that the coupon code is spelled correctly

Make sure your order meets the minimum requirements

Verify the coupon hasn’t expired

If you’ve checked everything and the issue persists, please contact our Customer Service Team for assistance.