FAQs

You can edit the billing address at checkout the page, before completing the payment. The billing address can't be edited once payment info is submitted. The billing address won't affect the shipment of your order. If you already paid and want to change it, you may cancel the current order then repurchase.

Your True Confidence how to order items on our site. Step 1: Please register for a YTC account. Step 2: Choose the item size, color and click on the [add to cart] button. Step 3: 【View Cart】 and check out with your debit/credit card, Paypal, Google Pay, Apple Pay, etc.

Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. You may contact your local customs office for more information. If you were charged fees, please keep related documents and we can make some compensation accordingly.

A confirmation email will be sent within 24 hours after payment is completed. We recommend checking your Junk/Spam mail folder as well. :) Also, you can check your order status via clicking "My orders", as we will update an order tracking info there after the order being shipped out.

Modifying shipping address: 1. For unshipped orders, you can click edit your shipping address via "My Orders". 2. For already shipped orders, the shipping address CANNOT be changed. Changing sizes: 1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one with the correct size. 2. For paid but unshipped orders, you may contact our customer service for changing sizes. 3. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.

It typically takes 1-3 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time. If you wish to receive the other items in your order ASAP, you may cancel the item(s) for a refund, so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.

You can cancel the order in "My Orders" by yourself before it ship out. We're not able to cancel an order that has been shipped. We recommend you do a return for a refund.

If you didn't find your order in your YTC account: 1. The order may be deleted by accident.---you can restore the deleted order from 'Deleted Order History'. 2. You may log in to the wrong account, we suggest you re-try with the other login method, such as 'Facebook' or 'Google'. 3. Contact Us For Help.

Orders can be checked via "My orders". We also send SMS notification and email updates on order status. Note: On our site, accounts can be registered by customers' email, phone number, Facebook account, or Google account. Please find out under which account you made the order, and make sure you log in to the correct account.

We will send you an email notification about order cancellation, it may because: 1. Your order was canceled automatically within 12 hours due to payment timeout. 2. We may cancel your order if we didn't receive the documents using for verifying your payment as mentioned in the previous email. 3. When items of your order are not available, we may cancel your order if we didn't receive your replacement request. You may repurchase or choose something else for checkout.

We provide free shipping for orders over US$100.00 (standard) to US. YTC needs 1-3 days for processing to complete delivery. During peak sale seasons, with more orders than usual. It takes more time for processing and delivery. Please be understanding. SHIPPING Time: 4 - 20 Business Days Free - orders over US$100.00

Due to the global events and government restricted movement, please expect delay in delivery of orders. For now, YTC needs 1-3 days for processing now when total delivery comes into 12-14 days. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.

As our packages are shipped internationally, you may not begin to see updates via US couriers until the package is cleared by US customs and entry is granted into the country. Once this process has been completed, you will then begin to see updates via the US couriers tracking site. YTC suggests you to track via " My orders" for more detailed info, as it is updated in details timely.

Clicking 'Confirm Delivery' will not affect the shipment of your package. It will not be used as a condition to judge whether the package is actually delivered. You can get the tracking number and the courier details by selecting an order from below.

YTC provides two ways for tracking: 1. Shipping Email: It contains your tracking number and tracking link. 2. Track via "My Order", which also has a "TRACK" button. -Please log into your account, click on "My orders" and click on the "Track" button for more details. It may take 3-5 days to see any activity once it has shipped out from our end as the next facility needs time to scan packages. Please allow some time for the courier to update the latest tracking info after reaching the next facility.

We normally need 1~3 days to process an order before shipping.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location. If your logistics tracking info shows 'Returned to Sender' as below pic，please Contact Agent for a reshipment or a refund of your order. Please provide your correct delivery address when contacting us for a reshipment.

If you haven't received any tracking updates on your order since it shipped, it is most likely due to the fact that your order was sent from our overseas warehouse. Tracking won't update until your package arrives in the United States. Once it lands in the US, a local shipping company will pick up and scan your package (only during business days) in order to update the tracking info. Expected delivery time is currently 8-15 days. Please allow the courier some time to update the tracking info after it arrives at each station. We are constantly working with the shipping company to ensure safe and fast delivery.

We will do partial shipping for your order in the following conditions: 1) Items are in different warehouses. 2) Clearance or sale items need additional preparation time. 3) Weight limit of customs or courier. You will receive an email notification when each package is being shipped.

Kindly have a check that your email address is spelled and formatted correctly. Then you may refer to your Spam/Junk folder to check if there is any email from Your True Confidence. Also, you may visit "My orders" to get more order update.

Please have a check in your mailbox and asked your neighbors if they have your package. For more details, you can contact the courier company, also, you can Contact a YTC Agent for help.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location. Please contact the courier to arrange for a re-delivery of your package.

Before placing an order, please refer to our Shipping info for the most accurate delivery estimates. Unfortunately, due to recent global events, we are unable to guarantee that your package will arrive before the given date when placing your order or not. Please be understanding.

Normally it will take some days to prepare your items before shipment, you may refer to our 'Shipping info' for details.

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

Should you receive a damaged, defective, or incorrect item, please follow the steps below within 40 days of placing your order: a) Locate the order in 'My orders'. Click the 'Return Item' button. b) Select the item(s) you would like to return, indicate the reason, and submit. Please note: You may be required to submit photos of items clearly showing any damages, defects, etc. c) We will process your application and provide you with a refund or exchange of the item(s).

Returns will be processed within 7 business days upon receipt of your package, as we need to check the status of the returned items, and what we need to improve. Different refund methods have different refund processing times: Digital Wallet: 24 Hours Gift Card: 24 Hours PayPal: 2 - 7 Days Credit / Debit Card: 10 - 18 Days

You may follow below steps: 1. Log in to your account, click the 'WITHDRAW' button in 'My wallet'. 2. Enter the amount you would like to withdraw 3. Click 'SUBMIT'. The wallet withdrawal depends on the original payment method you made the order(s).

You can apply your wallet balance at checkout or withdraw it to your original payment account. 1. Please choose any payment method first before entering your wallet balance to pay for the order. 2. If the currency used to pay for your order differs from that of your wallet, the wallet balance box won’t appear on the checkout page.

We sincerely apologize for any inconvenience caused! You may Contact a YTC Agent for a refund or a reshipment. The order number is needed. Please also submit photos of the wrong item(s) you received.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return with the following information. 1) The order number. 2) The item's name or SKU number or pictures. 3) A description of the problems and clear pictures. We will process your return request and offer the nearest return address for you as soon as we can.

First ensure that you are logging into the correct YTC account. If you checked out with the wallet balance and have placed an unpaid order, the balance applied will stay with the unpaid order. To restore the balance, simply cancel the unpaid order, and the balance will be refunded to your wallet within 24 hours. For more detail please check 'My wallet'. You may also Contact a YTC Agent to check.

You will be refunded according to the actual price paid for the items after taking coupons, and points. Shipping fees and the shipping guarantee are non-refundable. Also, an additional fee will be deducted from your refund if you use the YTC return label. If you still find your refund amount is wrong, please Contact a YTC Agent for help.

We apology for any inconvenience caused due to size. We accept exchange requests for most items within 45 days from the purchase date. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it is sold out. Please follow the below instructions to return: 1) Locate the order in 'My orders'. Click the 'Return Item' button. 2) Select the item(s) you would like to return, indicate the reason, and submit. 3) Print the return label and securely tape it on the outside of your return package. 4) Call the post office to arrange a collection or drop it off at your nearest post office.

Your True Confidence accepts returns on *most items within 45 days from the original purchase date. You may refer to our Return policy for additional information. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets).

For returning items, we provide one Free Return label which you can use for your order. Please follow these steps： 1. Sign in to your YTC account. 2. Find the order in "My orders", click the "Return Item" button. 3. Select the item(s), indicate the reason(s) for return, and submit. 4. Print the return label and securely tape it on the outside of your return package. 5. Call the post office to arrange a pickup or drop it off at your nearest post office. Once we receive your return, we will email you and process your refund accordingly.

It will take up to 7 business days to process your refund or exchange request after we receive your package. For more info about the return status, please refer to - in your YTC account.

We will offer a full refund for all eligible items, excluding shipping fees, shipping guarantees and non-refundable items: bodysuits, lingerie, jewelry, beauty, underwear, event&party supplies, DIY supplies ,pet supplies, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts. Also we cannot offer refunds on cosmetic if the hygienic seal has been broken.Coupon codes and points will not be refunded as they do not carry monetary value.

Yes, we offer Free Returns for US customers! We accept returns postmarked within 45 days from the purchase date. Use our return label to postmark your return within 45 days from the purchase date, and we'll cover the cost of your first return shipping! For later returns or additional returns from the same order, a $7.99 fee will be deducted per return package, or you can return by using your local post office at your cost. Please a. Sign into your YTC account. b. Find the order in “My Orders”, click the "Return Item" button. c. Select the item(s) you would like to return, indicate the reasons, and submit. d. Print the return label and securely tape it on the outside of your return package. e. Call the post office to arrange a pickup or drop off at your nearest post office. Note: Return labels are only valid for the United States region.

The first text message may have been the bank's authorization message, you have not been charged. Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please provide the following information to customer service and we will investigate the issue. For card transactions, please provide us your payment amount, payment currency, date of the charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details. For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID.

Here is the basic shipping fee for this site (It also depends on your specific address): STANDARD SHIPPING Time: 8 - 20 Business Days Costs: US$24.90 Free - orders over US$100.00 For more info, please refer to Shipping info.

We currently accept the following forms of payment: -Credit/Debit card -Gift Card -PayPal -Google Pay -Apple Pay

To check how many points you have accumulated： a. Please log into your YTC account b. Select the drop down list below your name in the right hand corner c. Click on the "My points" button to check how many points in your account.

If the gift card has not been used, we can cancel the card and refund you, or change the email address of the recipient. Please contact Customer Service to issue a cancellation or modification request.

YTC coupons have different expiration dates, you can check via 'My Coupons' for exact expiration dates.

YTC points have different expiration dates. Expiration dates can range from 7 days to 3 months - though some may have a longer expiration date. You can visit 'My points' for the exact expiration dates.

Our system analysis and check random amount of orders to ensure that they were placed by an authorized user of the payment method selected. Please check your email and reply with the requested documents, we will not save your personal info. For more help, please Contact Agent.

If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service here and submit details and we will investigate further. To help us resolve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can: a. What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X) b. What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome) c. What payment method you were trying (e.g. Google Pay, Visa, Net Banking) d. A description of the problem and what time the problem occurred e. If you receive an error message, please include it in your message to us and provide us a screenshot if possible. f. Include your order number and your email address.

If you can't type in, kindly check firstly you have finished all info needed before, like shipping address, shipping options, and payment method. If you have entered all of this info but can't apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.

Apologize for this inconvenience, we cannot add coupons to orders that have already been placed. Maybe you can save this code for your next purchase. You can also cancel the current order then place a new order with the code or points. Note: a.Some items might be sold out in the re-purchase procedure b.Every coupon has an expiration date.

We are sorry for the inconvenience. There are a few reasons why a code may not be working: a. Wrong code typed in. b. The code has already expired. c. The minimum requirements have not been met. Please visit 'My Coupons' for more details and choose another coupon to apply. You can also Contact Agent to check the reason.

Kindly ensure that your email address is spelled and formatted correctly. It may have been filtered to your Spam/Junk folder. If you do not receive an email within 24 hours, please contact our customer service for more help.

YTC points/coupons have different expiration dates. If your points/coupons expire before being used, they will be deleted from your YTC account. You can visit 'My points' or 'My Coupons' for the exact expiration dates. Additionally, please be advised to check if you applied it to a previously unpaid order. If that's the case, you can cancel the unpaid order so the points/coupon would be credited back. For more help, please Contact Agent.

We do apologize for any inconvenience. Most payment failure is due to insufficient funds or an invalid account. If you're still having this issues after confirmation, we suggest you contact Customer Service for more help.

This email may refer to a previous order that was not completed. Please confirm the order number mentioned in the email matches the same as the one in ‘My orders’. Please disregard this email if you later successfully placed a new order. Also, you can Contact Agent to investigate.

Some banks send message before the payment processed to notify the order details, which may lead to misunderstanding. And sometimes the amount was withdrawn then the payment attempt failed, the bank will return the amount to you. If the amount has been withdrawn from your account but the order status is waiting for payment, please contact the bank to confirm the payment first. If the payment attempt failed, the amount will be returned to you within a few days.

Please kindly confirm with your family members or friends, maybe one of them used your account or card for the purchase. If they didn't, kindly call your bank to freeze this payment and then Contact Agent for further help.

We strongly recommend you kindly check your email to find the original YTC-gift card(s) email which contains detail information of the YTC -gift cards. If you can't find it or accidently deleted the email, please feel free to connect our manual service for help.

We apologize for any confusion this may have caused. If you received a charge notification via text message marked "Pending," it may be because your card's issuing bank is processing the transaction. Please contact your bank for exact details regarding your transaction. Thank you for your cooperation.