Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 1 -3 business days.
Our support team is always happy to guide you at any step!
Per order, a coupon can only be applied with one coupon code. However, you may use a coupon code + YTC points + any wallet balance together in one transaction.
2. How to change billing address?
You can edit the billing address at checkout the page, before completing the payment. The billing address can't be edited once payment info is submitted.
The billing address won't affect the shipment of your order. If you already paid and want to change it, you may cancel the current order then repurchase.
3. How can I place an order?
Your True Confidence how to order items on our site. Step 1: Please register for a YTC account. Step 2: Choose the item size, color and click on the [add to cart] button. Step 3: 【View Cart】 and check out with your debit/credit card, Paypal, Google Pay, Apple Pay, etc.
4. Are there any additional fee for customs?
Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. You may contact your local customs office for more information.
Note: If you were charged fees, please keep related documents and we can make some compensation accordingly.
5.Why i did not get a confirmed email about my order?
A confirmation email will be sent within 24 hours after payment is completed.
We recommend checking your Junk/Spam mail folder as well. :)
Also, you can check your order status via clicking "My orders", as we will update an order tracking info there after the order being shipped out.
6. Can I change or modify my order?
Modifying shipping address:
1. For unshipped orders, you can click edit your shipping address via "My Orders".
2. For already shipped orders, the shipping address CANNOT be changed.
1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one with the correct size.
2. For paid but unshipped orders, you may contact our customer service for changing sizes.
3. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.
7. Why is my order taking longer to process than normal?
It typically takes 1-3 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time.
If you wish to receive the other items in your order ASAP, you may cancel the item(s) for a refund, so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.
8.How to cancel my order?
You can cancel the order in "My Orders" by yourself before it ship out.
We're not able to cancel an order that has been shipped. We recommend you do a return for a refund.
9.Why do orders in my account disappear?
If you didn't find your order in your YTC account: 1. The order may be deleted by accident.---you can restore the deleted order from 'Deleted Order History'.
2. You may log in to the wrong account, we suggest you re-try with the other login method, such as 'Facebook' or 'Google'.
3. Contact Us For Help. 10.How to check my order status?
Orders can be checked via "My orders". We also send SMS notification and email updates on order status.
Note: On our site, accounts can be registered by customers' email, phone number, Facebook account, or Google account. Please find out under which account you made the order, and make sure you log in to the correct account.
11.Why my order was cancelled and refunded?
We will send you an email notification about order cancellation, it may because: 1. Your order was canceled automatically within 12 hours due to payment timeout. 2. We may cancel your order if we didn't receive the documents using for verifying your payment as mentioned in the previous email. 3. When items of your order are not available, we may cancel your order if we didn't receive your replacement request.
You may repurchase or choose something else for checkout.
12. What is your shipping policy?
We provide free shipping for orders over US$100.00 (standard) to US. YTC needs 1-3 days for processing to complete delivery.
During peak sale seasons, with more orders than usual. It takes more time for processing and delivery. Please be understanding.
SHIPPING Time: 4 - 20 Business Days Free - orders over US$100.00
13. Why the package hasn't arrived yet？
Due to the global events and government restricted movement, please expect delay in delivery of orders.
For now, YTC needs 1-3 days for processing now when total delivery comes into 12-14 days.
We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.
14. Why did USPS say they've not even received your package yet?
As our packages are shipped internationally, you may not begin to see updates via US couriers until the package is cleared by US customs and entry is granted into the country. Once this process has been completed, you will then begin to see updates via the US couriers tracking site.
YTC suggests you to track via " My orders" for more detailed info, as it is updated in details timely.
15. Will my parcel still be delivered if I have accidently hit "Confirm Delivery" before receiving it?
Clicking 'Confirm Delivery' will not affect the shipment of your package. It will not be used as a condition to judge whether the package is actually delivered. You can get the tracking number and the courier details by selecting an order from below.
16. How can I track my order?
YTC provides two ways for tracking:
1. Shipping Email: It contains your tracking number and tracking link.
2. Track via "My Order", which also has a "TRACK" button.
-Please log into your account, click on "My orders" and click on the "Track" button for more details.
It may take 3-5 days to see any activity once it has shipped out from our end as the next facility needs time to scan packages. Please allow some time for the courier to update the latest tracking info after reaching the next facility.
17. How long does it take for my order to ship?
We normally need 1~3 days to process an order before shipping.
18. Why was my package returned?
Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
If your logistics tracking info shows 'Returned to Sender' as below pic，please Contact Agent for a reshipment or a refund of your order.
Please provide your correct delivery address when contacting us for a reshipment.
19. Where is my order ?
If you haven't received any tracking updates on your order since it shipped, it is most likely due to the fact that your order was sent from our overseas warehouse. Tracking won't update until your package arrives in the United States.
Once it lands in the US, a local shipping company will pick up and scan your package (only during business days) in order to update the tracking info. Expected delivery time is currently 8-15 days.
Please allow the courier some time to update the tracking info after it arrives at each station. We are constantly working with the shipping company to ensure safe and fast delivery.
20. Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Clearance or sale items need additional preparation time.
3) Weight limit of customs or courier.
You will receive an email notification when each package is being shipped.
21. Why didn't I get an email about my order being shipped?
Kindly have a check that your email address is spelled and formatted correctly.
Then you may refer to your Spam/Junk folder to check if there is any email from Your True Confidence.
Also, you may visit "My orders" to get more order update.
22. Why does it show delivered, but I did not receive?
Please have a check in your mailbox and asked your neighbors if they have your package.
For more details, you can contact the courier company, also, you can Contact a YTC Agent for help.
23. The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
Please contact the courier to arrange for a re-delivery of your package.
24. Can I receive my order before a certain time?
Before placing an order, please refer to our Shipping info for the most accurate delivery estimates.
Unfortunately, due to recent global events, we are unable to guarantee that your package will arrive before the given date when placing your order or not. Please be understanding.
25. How long will the order take to arrive?
Normally it will take some days to prepare your items before shipment, you may refer to our 'Shipping info' for details.
26. Why is there no tracking update?
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
27. What if I received a defective item?
Should you receive a damaged, defective, or incorrect item, please follow the steps below within 40 days of placing your order:
a) Locate the order in 'My orders'. Click the 'Return Item' button. b) Select the item(s) you would like to return, indicate the reason, and submit. Please note: You may be required to submit photos of items clearly showing any damages, defects, etc. c) We will process your application and provide you with a refund or exchange of the item(s).
28. How long does it take for refunds to be processed?
Returns will be processed within 7 business days upon receipt of your package, as we need to check the status of the returned items, and what we need to improve. Different refund methods have different refund processing times:
Digital Wallet: 24 Hours
Gift Card: 24 Hours
PayPal: 2 - 7 Days
Credit / Debit Card: 10 - 18 Days
29. How to withdraw wallet balance to original account?
You may follow below steps: 1. Log in to your account, click the 'WITHDRAW' button in 'My wallet'. 2. Enter the amount you would like to withdraw 3. Click 'SUBMIT'.
The wallet withdrawal depends on the original payment method you made the order(s).
30. How can I use my wallet balance?
You can apply your wallet balance at checkout or withdraw it to your original payment account.
1. Please choose any payment method first before entering your wallet balance to pay for the order. 2. If the currency used to pay for your order differs from that of your wallet, the wallet balance box won’t appear on the checkout page.
31. What if I received a wrong item?
We sincerely apologize for any inconvenience caused! You may Contact a YTC Agent for a refund or a reshipment.
The order number is needed. Please also submit photos of the wrong item(s) you received.
32. What if I received an item not as described?
You may check out our Return Policy first, then please contact our Customer Service about which items you want to return with the following information.
1) The order number.
2) The item's name or SKU number or pictures.
3) A description of the problems and clear pictures.
We will process your return request and offer the nearest return address for you as soon as we can.
33. What happens if my wallet balance disappeared?
First ensure that you are logging into the correct YTC account. If you checked out with the wallet balance and have placed an unpaid order, the balance applied will stay with the unpaid order.
To restore the balance, simply cancel the unpaid order, and the balance will be refunded to your wallet within 24 hours.
For more detail please check 'My wallet'. You may also Contact a YTC Agent to check.
34. My refund amount is incorrect.
You will be refunded according to the actual price paid for the items after taking coupons, and points. Shipping fees and the shipping guarantee are non-refundable. Also, an additional fee will be deducted from your refund if you use the YTC return label. If you still find your refund amount is wrong, please Contact a YTC Agent for help.
35. Can I exchange the item I received for a bigger or smaller size?
We apology for any inconvenience caused due to size. We accept exchange requests for most items within 45 days from the purchase date. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it is sold out.
Please follow the below instructions to return:
1) Locate the order in 'My orders'. Click the 'Return Item' button.
2) Select the item(s) you would like to return, indicate the reason, and submit.
3) Print the return label and securely tape it on the outside of your return package.
4) Call the post office to arrange a collection or drop it off at your nearest post office.
36. What is your return policy?
Your True Confidence accepts returns on *most items within 45 days from the original purchase date.
You may refer to our Return policy for additional information.
The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets).
37. How can I return items?
For returning items, we provide one Free Return label which you can use for your order. Please follow these steps：
1. Sign in to your YTC account.
2. Find the order in "My orders", click the "Return Item" button.
3. Select the item(s), indicate the reason(s) for return, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a pickup or drop it off at your nearest post office.
Once we receive your return, we will email you and process your refund accordingly.
38. What is the status of my return or exchange?
It will take up to 7 business days to process your refund or exchange request after we receive your package. For more info about the return status, please refer to <Order details>-<Return & Refund Record> in your YTC account.
39. Can I get full refund for the return?
We will offer a full refund for all eligible items, excluding shipping fees, shipping guarantees and non-refundable items: bodysuits, lingerie, jewelry, beauty, underwear, event&party supplies, DIY supplies ,pet supplies, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts. Also we cannot offer refunds on cosmetic if the hygienic seal has been broken.Coupon codes and points will not be refunded as they do not carry monetary value.
40. Do you have Free Return?
Yes, we offer Free Returns for US customers! We accept returns postmarked within 45 days from the purchase date. Use our return label to postmark your return within 45 days from the purchase date, and we'll cover the cost of your first return shipping! For later returns or additional returns from the same order, a $7.99 fee will be deducted per return package, or you can return by using your local post office at your cost.
a. Sign into your YTC account.
b. Find the order in “My Orders”, click the "Return Item" button.
c. Select the item(s) you would like to return, indicate the reasons, and submit.
d. Print the return label and securely tape it on the outside of your return package.
e. Call the post office to arrange a pickup or drop off at your nearest post office. Note: Return labels are only valid for the United States region.
41. I was charged twice. Why?
The first text message may have been the bank's authorization message, you have not been charged. Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please provide the following information to customer service and we will investigate the issue.
For card transactions, please provide us your payment amount, payment currency, date of the charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.
For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID.
42. How much does it cost to my country?
Here is the basic shipping fee for this site (It also depends on your specific address):
Time: 8 - 20 Business Days Costs: US$24.90 Free - orders over US$100.00 For more info, please refer to Shipping info.
43. What kind of payment methods your web have?
We currently accept the following forms of payment: -Credit/Debit card -Gift Card -PayPal -Google Pay -Apple Pay
44. Where can I find points that I gain?
To check how many points you have accumulated：
a. Please log into your YTC account
b. Select the drop down list below your name in the right hand corner
c. Click on the "My points" button to check how many points in your account.
45. How can I cancel or modify my YTC Gift card order?
If the gift card has not been used, we can cancel the card and refund you, or change the email address of the recipient. Please contact Customer Service to issue a cancellation or modification request.
46. What's the expiration date of YTC coupons?
YTC coupons have different expiration dates, you can check via 'My Coupons' for exact expiration dates.
47. What's the expiration date of YTC points?
YTC points have different expiration dates. Expiration dates can range from 7 days to 3 months - though some may have a longer expiration date.
You can visit 'My points' for the exact expiration dates.
48. Why do I need to verify my payment on my order?
Our system analysis and check random amount of orders to ensure that they were placed by an authorized user of the payment method selected. Please check your email and reply with the requested documents, we will not save your personal info.
For more help, please Contact Agent.
49. My payment failed and what can I do?
If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service here and submit details and we will investigate further.
To help us resolve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can:
a. What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
b. What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
c. What payment method you were trying (e.g. Google Pay, Visa, Net Banking)
d. A description of the problem and what time the problem occurred
e. If you receive an error message, please include it in your message to us and provide us a screenshot if possible.
f. Include your order number and your email address.
50. Why I can't type in or apply a coupon?
If you can't type in, kindly check firstly you have finished all info needed before, like shipping address, shipping options, and payment method.
If you have entered all of this info but can't apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.
51. I placed an order, but forgot to use a coupon, can I add it now?
Apologize for this inconvenience, we cannot add coupons to orders that have already been placed. Maybe you can save this code for your next purchase. You can also cancel the current order then place a new order with the code or points. Note: a.Some items might be sold out in the re-purchase procedure b.Every coupon has an expiration date.
52. Why isn't my promo code working?
We are sorry for the inconvenience. There are a few reasons why a code may not be working: a. Wrong code typed in. b. The code has already expired. c. The minimum requirements have not been met.
Please visit 'My Coupons' for more details and choose another coupon to apply. You can also Contact Agent to check the reason.
53. Why I am not receiving an email with my verification code ?
Kindly ensure that your email address is spelled and formatted correctly. It may have been filtered to your Spam/Junk folder. If you do not receive an email within 24 hours, please contact our customer service for more help.
54. Why my points or coupon disappeared? I didn't use it.
YTC points/coupons have different expiration dates. If your points/coupons expire before being used, they will be deleted from your YTC account. You can visit 'My points' or 'My Coupons' for the exact expiration dates.
Additionally, please be advised to check if you applied it to a previously unpaid order. If that's the case, you can cancel the unpaid order so the points/coupon would be credited back.
For more help, please Contact Agent.
55. Why is my payment not going through?
We do apologize for any inconvenience. Most payment failure is due to insufficient funds or an invalid account. If you're still having this issues after confirmation, we suggest you contact Customer Service for more help.
56. Why does my order show unpaid in your email when I have successfully made the payment?
This email may refer to a previous order that was not completed. Please confirm the order number mentioned in the email matches the same as the one in ‘My orders’. Please disregard this email if you later successfully placed a new order. Also, you can Contact Agent to investigate.
57. Why was the amount cut from my account but the order status is waiting for payment?
Some banks send message before the payment processed to notify the order details, which may lead to misunderstanding. And sometimes the amount was withdrawn then the payment attempt failed, the bank will return the amount to you. If the amount has been withdrawn from your account but the order status is waiting for payment, please contact the bank to confirm the payment first. If the payment attempt failed, the amount will be returned to you within a few days.
58. It has an unauthorized payment in my account.
Please kindly confirm with your family members or friends, maybe one of them used your account or card for the purchase.
If they didn't, kindly call your bank to freeze this payment and then Contact Agent for further help.
59. I forget my YTC -gift cards number/PIN,what should i do ?
We strongly recommend you kindly check your email to find the original YTC-gift card(s) email which contains detail information of the YTC -gift cards. If you can't find it or accidently deleted the email, please feel free to connect our manual service for help.
60. Why did I receive a text message about pending charges from my order?
We apologize for any confusion this may have caused. If you received a charge notification via text message marked "Pending," it may be because your card's issuing bank is processing the transaction. Please contact your bank for exact details regarding your transaction. Thank you for your cooperation.
61. Why did I receive a charge notification after I received my refund?
We apologize for any confusion this may have caused. If you noticed a charge on your bank statement after you received a refund, it may be because you requested a refund immediately after the payment successfully went through. The bank's transaction period for processing refunds is faster than the transaction period for processing charges, which is why you received the charge notification after the refund notification.
We recommend contacting your bank for exact details regarding your transaction. Thank you for your cooperation.
62. I want to cooperate with you. How do I?
You can feel free to contact Your True Confidence on Facebook or Instagram with your social media account nickname, link and brief proposal. You will get a reply within 48 hours.
63. How to unsubscribe your promotion emails?
You may click 'Unsubscribe' at the bottom of the promotional email.
And for text messages, reply 'STOP' to unsubscribe.
64. How long does it take to get back the points or coupons?
Typically the points or coupon code you would have used will be back to your YTC account within 24 hours after order cancellation. You can view total YTC points via 'My points'.
65. How to use points or a coupon?
Applying a coupon code or points is optional and can be filled in at the checkout page. You may also use a coupon code + YTC points + any wallet balance together in one transaction.
a. Every 100 points = $1. b. Bonus points can be applied to cover up to 70% of your purchase. c. You can only use one coupon code per order and they cannot be stacked.
66. How to get points?
Points can be gained via the following ways: 1: Confirm your registration at YourTrueConfidence.com 2: Completing your member profile. 3: Buy and Save - earning 1 point for every dollar spent (before taxes). 4: Reviewing our products after receiving them.
For more info, please refer to YTC Bonus Point Program.
Note: You can also get more points via participating in activities and giveaways actively. Total points you earned can be viewed via 'My points' in your YTC account.
67. How can I purchase a YTC-gift card?
YTC -Gift card can be purchased via YourTrueConfidence.com.
You may refer to 【YourTrueConfidence.com】for more YTC-gift card info.
Note: When you place an order to purchase gift cards, we need to ensure your payment method is safe and secure. The verification process is estimated to take 1-7 business days. The actual time frame depends on the payment method you select.
68. Can you refund the price difference?
We apologize for this inconvenience, our pricing will differ from different promotions, so we are not able to issue a refund for the difference. YTC reserves the right to change the promotion at any time with our sole discretion. Thank you for your understanding and support.
69. Why can't i pay with YTC -gift cards on checkout page?
There are 3 reasons which may caused YTC - gift cards payment failed:
a. Wrong password and PIN
Please double check your YTC - gift cards number and PIN before enter
b. YTC - gift cards locked.
Entering the wrong PIN many times in a short period of time will cause the YTC - gift cards to lock for around 4-6 hrs. Once YTC - gift cards lock, kindly wait for 4-6 hours to retry.
70. What is shipping guarantee?
Shipping Guarantee offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged. Please kindly notice: Shipping Guarantee is optional when you checkout. And it is non-refundable.
71. Do you have any promotions now?
For the most up-to-date information on promotions and sales, please visit www.YourTrueConfidence.com for more info.
Be the first to know about our sales, giveaways, collection drops + more by making sure you are able to receive emails and push notifications from YTC.
72. Do you offer student discount?
Not at this particular time. Sorry
73. What is the coupon code for first order?
The coupon code for your first YTC order is: YTC242, it provides 10% off your first order over $25.00 USD.
74. Where can I find coupons that I get?
After logging into YourTrueConfidence.com, coupons can be found under 'My Coupons'.
75. Why am i charged for sales tax?
Sales tax is charged if it's required by the state you've selected for your Shipping Address.
76. Do you offer Cash on Delivery ?
Sorry we do not offer Cash on Delivery service.
77. How do I choose my size?
You can find the most suitable size for yourself according to the 'Size Guide'.
a. Most items have this function, but not all. b. One Size doesn't mean fit all, it means only one size available.
78. How can I add an item to my wishlist?
You can save an item to your 'Wishlist' by hitting the '♡' button on the product details page.
79. How do I leave a review?
You can write reviews on the products after you receive the order. Here are the steps: 1. Locate the order in the 'My orders'. 2. Click the 'Review' button to leave a review of the item(s) you've purchased.
80. How can i get notification for out stock items?
In order to receive re-stock notifications, please add the item to your 'Wishlist'. You will then receive a push notification once the item is back in stock.
This only works on the YTC mobile app and you do need to have your notifications enabled in your phone settings.
81. Where do you ship from?
YTC ships worldwide. We have several warehouses located in Asia, The Americas, Europe and The Middle East. Typically, we will ship your packages from the nearest warehouse that has your items in stock. In the event your items are stocked in different warehouses, your order may be shipped in separate packages.
82 Can I choose my suit top and bottom in different size?
Our clothing-2-pieces are sold together as the same size. Sorry for this, you can't choose different sizes for top and bottom.
83. How to create my boards?
Generally, when you are adding items to wishlist, it shows you an option as
"Add to Boards". You may click "Add to Boards" button, and then add items to existed boards or create a new board.
After creating boards, you may edit them via "My wishlist"- "BOARDS".
84. Can I use YTC pictures on my own website?
Contact YourTrueConfidence via Facebook or Instagram for any inquiries regarding the rights to use YTC photos/videos. When you are contacting, don't forget to state clearly about: the image/media, details and main intention of picture usage.
85. How to check product details?
For product details, you may view via "Details" or "Description" part in product pages. It contains clear detailed info about the item you are interested in.
86. How can I share my wishlist？
Wishlist can be shared on social media platforms using the share feature.
87. Where are your products sent from?
Our warehouses are located worldwide ( Asia, The Americas, Europe and The Middle East). We typically ship your packages from the nearest warehouse that has your items in stock. If your items are stocked in different warehouses, your order may be shipped in separate packages.
88. How do I update my profile?
Changing your details in your YTC account is fast and easy.
Once you log into your account you can:
-Change your password
-Edit/Add shipping address
-Set up your account
-Comment/Delete storing items
-View Order History
89. How do I reset password?
1) Log into your account.
2) Click "Edit Password", then you can update your password.
If you forget your password, please follow the steps below:1) Click "Sign in" on the top right corner of our homepage.2) Select "Forgot Your Password".
3) Enter your registered email address in the provided box.4) You will receive the reset email and you will create a new password with the link. Please also check your junk mail folder if you cannot locate our email.
90. Why can't I log into my account?
Please be sure to confirm the correct YTC account when signing in. If you originally signed in using the 'Facebook' or 'Google' buttons, you will need to login via this method only. If you are still unable to login, please click 'Forgot Your Password?' to reset your password. Also, you can Contact Agent for more help.
91. I want my YTC account deleted
You may follow the steps below to begin the account deletion process: 【My Account】 - 【Account Security】 - 【Delete Account】
If you change the mind, you may cancel the deletion request within 48hrs by logging in to your YTC account. You can also Contact an Agent for help if you can't delete it yourself. a. The account and all it's data will be deleted after 48hrs. b. The account can't be restored once deleted successfully.
92. Will you restock sold-out items?
We apologize for any inconvenience caused, we may not restock most of our items. However, you can add the item(s) to your 'Wishlist', so that you can receive restock notifications.
93. Why haven't my YTC VIP been upgraded with qualified purchase amount?
Your YTC VIP status is updated on the 1st of each month. After you've met the requirements to reach the next level, please allow 45 days for our team to verify your status. Your YTC VIP level will then automatically be upgraded on the 1st of the following month.
94. How to delete my card info?
In order to delete/update your card information, kindly visit 'My Payment Options'.
You may also Contact an Agent to delete it, if you are unable do it by yourself.
YTC is dedicated to providing you the best, safest and convenient shopping experience. We utilize a secure online system on our website to protect your personal information against unauthorized use.
We're also a member of the BBB (Better Business Bureau) which is a nonprofit organization focused on ensuring fair and equal transactions between consumers and businesses.
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.
96. How to add a new shipping address to my account?
Add it by clicking the 'Add New address' button via 'Address Book' while signed in to your YTC account.
97. How do I register for YTC VIP account?
Upon registering for a YTC account, you will also automatically be enrolled in our VIP program. Please see below for information on how to upgrade your VIP status through qualified purchases. Kindly note: Each VIP tier has different membership benefits. You may click 【HERE】for more details. VIP grade is valid for 12 months.
98. How do I update my email address?
Login to your YTC Account and make the necessary changes or contact our Support to assist you with it.
99. Why do we sign you up for an online account? Create an account at YourTrueConfidence.com to enjoy personalized service:
1. To be the first to know about our latest sales and special events;
2. To be notified in time of any information about your orders.
In addition, it also provides the following benefits:
1. Get 10% off your first order over $25.00+ USD with YTC.
2. Check-In for daily rewards that can be used on future purchases!
100. What all countries do you ship to?
Your True Confidence (YTC) ships and delivers to approximately 200 countries around the globe.